ITIL, formerly called Information Technology Infrastructure Library is a framework that is engaged in aligning IT services with that of business needs. Nowadays popularly known as ITIL 2011, is being published under five core series column and each covering ITSM (IT Services Management) lifecycle stage. It describes processes, procedures and checklists which are not confined to organization specifically but can be merged with the organization’s principles for strategizing, delivering value, and maintain a nominal value of competency with the others. Through this process organizations can easily land to improvement base and can refined their work with accuracy.
ITIL based IT infrastructure management can also basically be domain of the largest IT global companies like Microsoft, HP, and IBM along with other major enterprises engaged in pharmaceuticals, manufacturing or entertainment. For getting ITIL, one should have key expertise and should be best trained over the subject matter for the guidance of company or its staffs.
There are a multitude of reasons as to why more and more organizations are adopting the ITIL framework. How exactly do organizations benefit from adopting this globally recognized, easily implemented framework?
ITIL helps organizations to approach service delivery more professionally and ultimately ensures customer satisfaction. It also results in improved return on investment of IT. Moreover, by implementing ITIL, the IT departments in an organization have greater visibility of IT costs and assets which further help in better asset utilization and reduced hidden costs that result in substantial increase in the Total Cost of Ownership (TCO).
Apart from these very direct benefits, ITIL also helps in improved delivery of third party services through its specifications. It reduces cost of training as more and more professionals are ITIL certified. Implementation of ITIL has also resulted in the improved morale of service delivery and recipient staff. It has also indirectly translated itself to increase staff retention, competence and productivity of IT staff.
The ITIL framework offers a business-view of an IT department’s functioning and helps understand the bigger picture of an organization’s IT functioning. ITIL is of high importance for professionals in the mid-levels of management to senior levels of management. Best-practice frameworks such as IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) have been around for years. For the most part, these frameworks should bring consistency and efficiency to the various aspects of IT, such as application development, help desk, network operations, security, and service delivery and support.
The job trends too are in favor of ITIL certified professionals as more and more organizations are beginning to adopt this globally-recognized framework and benefit from its functioning. There are also many job portals which relate to Various Job Opportunities for this particular field. Job seekers searching for this kind of job can easily avail benefits for getting a secured job and well balanced life. The Information Technology Infrastructure Library (ITIL) is the de facto standard in IT service management worldwide, defines capacity management as “the process for ensuring that IT infrastructure capacity matches the evolving demands of the business in the most cost-effective and timely manner.”
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