Moving to a new place is slated to be very stressful as tenants have to unpack and move everything. They have to move the kitchen’s stuff to the kitchen, bedroom’s stuff to the bedroom and so on. They might have done some research about the neighborhood but their new neighbors are still strangers. Being good neighbors, they might offer some helping hand. However, you are the only person your tenants can talk to or ask for some help.
See it as an opportunity to foster a long and healthy relationship with your new tenants. You can do this by making their moving day smooth and successful. While giving them access to a tenant dashboard of your free property management software is the best way to achieve this, you can also put together a ‘welcome to the property’ packet highlighting important property information. Here is what should go in your welcome to the property packet.
- Giving the list of rules before proper introduction leaves a bad impression. So, write out a personalized, fun welcome message.
- Share all the important emails, phone numbers or tenant portal. If you are using free property management software, let your tenants know how to use it.
- You don’t need to explain everything in the lease. Just inform them that they can access the lease agreement using the tenant dashboard.
- Your free property management software can automatically generate the invoice and send notifications to the tenant. Still, tell them when, where and how to pay rent.
- Give them all the details they need to set up their own accounts with local water, power, sanitation, gas etc.
- Tell them how to report an issue or submit maintenance requests using the tenant portal of the software.
- Some landlords/managers give inspection checklists to their tenants to complete. However, you should complete the inspection checklist with your tenants.
- You don’t need to give them exact dates for inspection. Just make them aware of your inspection policies.
- They cannot call it their home if they cannot personalize it. It is your job to tell them what is allowed and what is not.
- You can avoid many questions from your tenant by telling them about scheduled landscaping or when trash is collected. Keep them informed of the services/maintenance days.
- If pets are not allowed, tenants should know that violation of the policy can lead to eviction. Remind them that it is their job to pick up any waste if pets are allowed.
- Highlight major rules related to common areas, the property’s guest policies, quiet hours and so on.
- Explain their responsibilities when it comes to property maintenance.
- Invite them to an upcoming event where they can meet their new neighbors and establish a relationship.
- In the end, help them by giving information related to the nearest grocery store, laundromat, coffee shop and hospital.